This Booking Policy explains how we handle your orders, shipping, and delivery at Dzeen.
By placing an order on our website, you agree to the terms below.
We currently deliver all across Bangladesh.
For international delivery, please contact our support team through WhatsApp or email before placing your order.
We work with trusted courier partners to make sure your product reaches you safely and on time.
The specific courier may vary depending on your location and package size.
Inside Dhaka: Usually delivered within 2–3 business days.
Outside Dhaka: Usually delivered within 3–5 business days.
Delivery charges will be shown at checkout and may vary by location and weight.
Once your order is confirmed, our team processes it within 24–48 hours (excluding weekends and holidays).
You’ll receive a call or message from us for confirmation before dispatch.
When your parcel is shipped, we’ll share a tracking number so you can follow its journey until it arrives at your doorstep.
If you’re not available during delivery, our courier may attempt delivery again or contact you for rescheduling.
In some cases, a signature or confirmation may be required upon delivery.
Sometimes unexpected situations (like bad weather or courier issues) may cause a slight delay.
If this happens, we’ll keep you updated and assist you promptly.
Please make sure your address and phone number are correct before placing the order.
Dzeen will not be responsible for any delays or failed deliveries caused by incorrect information.
If your parcel arrives damaged or appears lost, please contact us immediately through WhatsApp or email.
We’ll work with the delivery partner to resolve it as quickly as possible.
We may update or modify this Booking Policy anytime.
The latest version will always be available here on our website.
If you have any questions or concerns about shipping or delivery:
Compliance Officer: Siam
๐ง Email: info.dzeen@gmail.com
๐ฑ Phone: 01898276107
๐ Website: www.dzeenbd.com
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This is a regular side drawer
This is a regular side drawer
