At Dzeen, your satisfaction matters to us.
We carefully inspect every order before dispatch, but if something isn’t right, we’re here to help.
This policy explains how exchanges, returns, and refunds work for purchases made through our website or social media platforms.

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✅ Eligibility for Exchange or Return

We accept exchanges or returns only if:

• The product is unused, unwashed, and in its original condition.

• All tags, labels, and packaging are intact.

• The return request is made within 7 to 10 days of receiving the product.

• The item is not from a non-returnable category (such as discount, clearance, or damaged-by-customer items).

📌 Please check each product’s description for any special return restrictions before purchasing.

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🔄 Exchange Process

If you wish to exchange your item (for a different size, color, or style):

1. Contact our customer support team via WhatsApp, call, or email within 7–10 days of receiving your product.

2. Share your order number, product name, and the new size/color/style you want.

3. Our team will confirm the availability and guide you through the exchange steps.

Exchange is subject to stock availability.

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💰 Return & Refund Policy

We only offer refunds under the following conditions:

• If the product is physically damaged or defective at the time of delivery (and you share valid proof, such as an unboxing video).

• If Dzeen is unable to process your order after receiving an advance payment.

In other situations (e.g., size change, color change, or personal preference), refunds are not applicable — but exchange may be offered if eligible.

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🚚 Return Shipping & Costs

• Customers are responsible for return shipping costs, except when the product is defective, damaged, or incorrect.

• Shipping charges are non-refundable.

Please send the product to the address shared by our support team — we will inspect the item before confirming eligibility.

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🕒 Refund Process

Once your returned product is received and verified:

• Refunds will be processed within 7–10 business days.

• Refunds will be issued via the original payment method (bKash, Nagad, Bank Transfer, or Card).

• Depending on your bank or payment provider, it may take additional time for the amount to reflect.

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🚫 Non-Returnable Items

The following items cannot be returned or exchanged:

• Discounted or clearance products

• Items damaged or used after delivery

• Products mentioned as non-returnable on the product page

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🧩 Damaged or Incorrect Products

If you receive a wrong, defective, or damaged product:

• Contact us immediately (preferably within 24–48 hours).

• Provide photos or videos as proof.
  We’ll arrange a replacement, exchange, or refund depending on the situation.

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🔄 Policy Updates

We may update this Return & Refund Policy from time to time.
Any changes will be effective once published on our website. Please review this page periodically to stay informed.

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📞 Contact Us

For any questions or support regarding returns or refunds:
Dzeen
Compliance Officer: Siam
📧 Email: info.dzeen@gmail.com
📱 Phone: 01898276107
🌐 Website: www.dzeenbd.com