Services following the Digital Commerce Operation Guidelines 2021

Welcome to Dzeen. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

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💳 Payment Guideline

We currently accept two types of payment:

1. Cash on Delivery (COD):
   Pay in cash to the delivery agent once your order arrives at your doorstep.

2. Advance Payment:
   You can make full or partial payment through bKash, Nagad, Bank Transfer, or Card (Visa/Mastercard).

All payments are handled securely and verified to ensure customer safety.

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💰 Product Pricing

• Regular Price: The standard list price of the product.

• Special Price: Discounted or promotional prices applicable for online orders or limited-time offers.

Prices shown on our website are inclusive of all applicable taxes unless stated otherwise.
Dzeen reserves the right to update prices or promotional offers without prior notice.

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🚚 Product Delivery Time

• Orders are generally delivered within 1 to 5 working days after order confirmation.

• For Pre-Order or Upcoming products, delivery time will follow the period mentioned on the product page.

• Delivery times may vary due to transportation delays, weather, or courier issues — we will keep you informed if delays occur.

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🧾 Order Confirmation & Cancellation

• Once you place an order, our team will contact you via phone or WhatsApp to confirm.

• Orders may be cancelled by the customer before dispatch.

• Dzeen reserves the right to cancel orders due to stock unavailability, incorrect information, or fraudulent activity.

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🏠 Product Availability & Accuracy

We strive to ensure that product descriptions, prices, and images are accurate.
However, slight variations in color or appearance may occur due to lighting or screen settings.

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🔁 Return & Exchange Policy

If you receive a wrong or defective item, please contact us within 3 days of delivery.
For detailed information, please refer to our Return & Refund Policy page.

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⚠️ Limitation of Liability

Dzeen will not be held responsible for any indirect loss or damage resulting from product use, shipping delays, or technical issues on the website.

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📞 Contact Information

Compliance Officer: Siam
📧 Email: info.dzeen@gmail.com
📱 Phone: 01898276107
🌐 Website: www.dzeenbd.com

 

✅ By using our website and placing an order, you agree to these Terms & Conditions and our company policies.